Automotive Maintenance

Supercharge Your Shop with AI-Powered Diagnostics

From customer intake to technician training, DIMO's intelligent vehicle agents help automotive maintenance shops diagnose faster, book more appointments, and develop skilled technicians.

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45%
Faster Diagnosis
30%
Increase in Bookings
25 %
More Accurate Estimates
200k+
Connected Vehicles
Use Cases

Built for Modern Automotive Shops

DIMO's intelligent agents help automotive maintenance businesses improve customer experience, accelerate diagnostics, and develop their team—all powered by real vehicle data.

Consumer

Customer Support Agent

Let customers share their vehicle data and describe issues before arriving at your shop. The AI agent gathers detailed information, helping technicians prepare and diagnose faster.

Customer: "My car is making a grinding noise when I brake." Agent: "I see your brake pads are at 15%. Let me check your service history and schedule you in."
Fleets

Diagnostics Assistance

Give every technician a seasoned expert to consult with, powered by live vehicle data. Techs can describe symptoms while the agent pulls relevant OBD data and suggests diagnoses.

"The engine is misfiring on cold starts. What does the OBD data show?" Agent analyzes codes and sensor data in real-time.
Fleets

Proactive Customer Outreach

Automatically identify customers whose vehicles need service based on mileage, time, or detected issues. Reach out proactively to schedule appointments.

"Hi John, your 2021 Honda is due for its 30,000-mile service. Would you like to schedule an appointment this week?"
Fleets

Training Assistant

Accelerate junior technician development with an AI training assistant. Real-time access to vehicle data, repair procedures, and expert guidance helps new techs learn faster.

Junior tech: "How do I diagnose this P0420 code?" Agent: "Let me walk you through catalyst efficiency testing step by step."

Know What's Wrong Before the Car Arrives

DIMO's customer support agent engages with customers when they first notice a problem. By the time they arrive at your shop, you already have their vehicle data, symptom descriptions, and a preliminary diagnosis—so your technicians can get straight to work.

  • ✓Customers describe issues in natural language
  • ✓Agent accesses real-time vehicle diagnostics
  • ✓Preliminary diagnosis ready before arrival
  • ✓Parts can be ordered in advance
Customer Intake Flow

A Master Technician in Every Bay

Give every technician—from apprentice to veteran—access to an AI-powered diagnostics assistant. The agent can pull live OBD data, suggest diagnostic procedures, explain repair steps, and provide expert guidance for complex issues.

  • ✓Real-time access to vehicle sensor data
  • ✓Context-aware diagnostic suggestions
  • ✓Step-by-step repair guidance
  • ✓Accelerate junior technician development
Mechanic using Diagnostics Assistance
How It Works

Simple Setup, Powerful Results

DIMO integrates with your existing shop management systems and starts delivering value from day one.

1

Connect Customer Vehicles

Customers connect their vehicles through DIMO, giving your shop authorized access to diagnostic data with full consent management.

2

Deploy Support Agents

Set up customer-facing support agents that handle inquiries, gather symptom information, and schedule appointments.

3

Empower Your Technicians

Give your team access to AI-powered diagnostics assistance that works alongside live vehicle data.

4

Grow Your Business

Use proactive outreach to stay connected with customers and automatically identify service opportunities.

Ready to Transform Your Shop?

Join forward-thinking automotive maintenance shops already using DIMO to diagnose faster, book more, and build better teams.

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